Welcome to Outlet Apparel On Deals Store – your tactical gear and outdoor equipment headquarters. Below you’ll find answers to common questions about our products, shipping, returns, and more. Gear up with confidence!

PRODUCT QUESTIONS

What types of products do you specialize in?
We specialize in high-performance tactical and outdoor gear including outerwear, protective equipment, footwear (boots, shoes, sandals), base layers, bags, knives+tools, and adventure essentials. Our clearance section offers premium brands at unbeatable prices.
Are your products authentic brand-name gear?
Absolutely. We carry only authentic Arc’teryx, Vans, and other premium brands. Every item undergoes quality inspection before shipping to ensure it meets our rigorous standards for adventure-ready performance.
Do you offer seasonal or specialized gear?
Yes! Our inventory includes seasonal items like winter base layers and year-round protective equipment. Check our “Steals + Deals” section for limited-time offers on specialized gear.

ORDERING & ACCOUNT

How do I track my order?
All orders include tracking numbers sent via email once processed. Standard shipments (DHL/FedEx) provide real-time updates, while EMS shipments offer periodic tracking updates.
Can I modify or cancel my order after placement?
Due to our lightning-fast 1-2 day processing, modifications/cancellations must be requested immediately via [email protected]. We’ll make every effort to accommodate if your order hasn’t entered processing.
Do I need an account to shop?
No – guest checkout is available. However, creating an account lets you track orders faster and access exclusive “Savings” section deals for registered adventurers.

PAYMENT OPTIONS

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all processed through secure encrypted channels for your protection.
Is my payment information secure?
Absolutely. We use military-grade encryption and never store full payment details. All transactions comply with PCI security standards.

SHIPPING & DELIVERY

Where do you ship?
We ship globally except some Asian countries and remote areas. Enter your address at checkout to confirm availability.
What are my shipping options?
Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
Free Shipping (orders >$50): 15-25 day delivery via EMS with basic tracking
Why does processing take 1-2 days?
Each order undergoes meticulous quality checks and tactical-grade packaging at our Fort Worth facility to ensure your gear arrives adventure-ready.

RETURNS & EXCHANGES

What’s your return policy?
Unused items in original packaging may be returned within 15 days of delivery. Contact [email protected] to initiate returns. Customer pays return shipping unless item was defective.
How long do refunds take?
Refunds process within 3-5 business days after we receive returned items. You’ll receive email confirmation when completed.
Do you offer exchanges?
Yes! For size exchanges on apparel or footwear, contact us immediately. We’ll prioritize your replacement shipment once we receive the original item.

CONTACT & SUPPORT

How do I contact customer service?
Email [email protected] for fastest response. Our Fort Worth-based team typically replies within 24 hours.
What are your business hours?
Our warehouse operates Monday-Friday 8AM-5PM CST. Email support is monitored daily including weekends during peak adventure seasons.

Didn’t find your answer? Our tactical support team stands ready to assist at [email protected]. We’re committed to getting you mission-ready with the same efficiency we apply to every order.