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At Outlet Apparel On Deals Store, we stand behind our gear like we stand behind our operators in the field. This protocol outlines our returns and exchanges procedure with military precision.

MISSION PARAMETERS

You have 15 days from delivery to initiate a return or exchange. All items must be in original, unused condition with tags attached and packaging intact.

HIGH-ALERT ITEMS (NON-RETURNABLE):

  • KN*VES + TOOLS: For safety and legal compliance
  • FIRST AID: Hygiene restrictions
  • PROTECTIVE EQUIPMENT: Safety compliance
  • CLEARANCE ITEMS: Marked as “final sale”

OPERATION PROCEDURE

STEP 1: INITIATE REQUEST

Contact our tactical support team at [email protected] with:

  • Order number
  • Item(s) for return/exchange
  • Reason code (defective, incorrect item, size exchange, etc.)

TACTICAL RETURN REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Number]

Body:
Operator: [Your Name]
Order ID: [Number]
Items Requesting Return/Exchange: [List items]
Reason: [Defective/Incorrect/Size Exchange/etc.]
Preferred Resolution: [Refund/Exchange for Size XX]
Additional Intelligence: [Any relevant details]

STEP 2: RECEIVE RMA PACKAGE

Within 48 hours, you’ll receive:

  • Return authorization (RMA number)
  • Shipping instructions
  • Secure return label (if applicable)

STEP 3: DEPLOY RETURN PACKAGE

Ship items to our Fort Worth HQ:

Outlet Apparel On Deals Store
1175 Sardis Sta
Fort Worth, US 76102

Note: Original shipping costs are non-refundable. Return shipping is at operator’s expense unless due to our error.

STEP 4: MISSION COMPLETION

Upon inspection and approval:

  • Refunds: Processed within 3-5 business days to original payment method
  • Exchanges: New items shipped within 48 hours of approval
  • Store Credit: Issued immediately via email if preferred

FINANCIAL EXTRACTION

Funds will return via original payment channel:

  • Credit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: International transactions may experience additional banking delays.

TACTICAL SUPPORT

For extraction support or mission debriefing:

Email: [email protected]
Operational Hours: 0800-1700 CST (Monday-Friday)

Proceed with confidence knowing your satisfaction is as protected as our tactical gear.