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At Outlet Apparel On Deals Store, we deliver your tactical gear with the same precision we expect in the field. This document outlines our operational procedures for shipping and returns with military-grade efficiency.

SHIPPING OPERATIONS

Order Processing Time

All orders undergo tactical verification and preparation within 1-2 business days before deployment (excluding weekends and holidays).

Shipping Methods

STANDARD SHIPPING (TACTICAL EXPRESS):

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after deployment
  • Tracking: Full operational visibility provided

FREE SHIPPING (STEALTH MODE):

  • Carrier: EMS
  • Cost: Free for orders over $50 USD
  • Delivery Time: 15-25 business days after deployment
  • Tracking: Basic operational visibility provided

Note: Delivery times may vary based on operational conditions in your region. Asian territories and some remote areas may experience extended deployment times or be excluded from service.

International Operations

We deploy globally with the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Customs duties are the responsibility of the receiving operator.

RETURNS & EXCHANGES PROTOCOL

Mission Parameters

  • 15-day window from delivery date to initiate returns
  • Items must be in original, unused condition with tags attached
  • Original packaging must be intact
  • Original shipping costs are non-refundable

HIGH-ALERT ITEMS (NON-RETURNABLE):

  • KN*VES + TOOLS: Safety and legal compliance
  • FIRST AID: Hygiene restrictions
  • PROTECTIVE EQUIPMENT: Safety compliance
  • CLEARANCE ITEMS: Marked as “final sale”

Operation Procedure

STEP 1: INITIATE REQUEST

Contact tactical support at [email protected] with:

  • Order number
  • Item(s) for return/exchange
  • Reason code (defective, incorrect item, size exchange, etc.)

TACTICAL RETURN REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Number]

Body:
Operator: [Your Name]
Order ID: [Number]
Items Requesting Return/Exchange: [List items]
Reason: [Defective/Incorrect/Size Exchange/etc.]
Preferred Resolution: [Refund/Exchange for Size XX]
Additional Intelligence: [Any relevant details]

STEP 2: RECEIVE RMA PACKAGE

Within 48 hours, you’ll receive:

  • Return authorization (RMA number)
  • Shipping instructions
  • Secure return label (if applicable)

STEP 3: DEPLOY RETURN PACKAGE

Ship items to our Fort Worth HQ:

Outlet Apparel On Deals Store
1175 Sardis Sta
Fort Worth, US 76102

Note: Return shipping is at operator’s expense unless due to our error.

STEP 4: MISSION COMPLETION

Upon inspection and approval:

  • Refunds: Processed within 3-5 business days to original payment method
  • Exchanges: New items shipped within 48 hours of approval
  • Store Credit: Issued immediately via email if preferred

FINANCIAL EXTRACTION

Funds will return via original payment channel:

  • Credit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: International transactions may experience additional banking delays.

TACTICAL SUPPORT

For extraction support or mission debriefing:

Proceed with confidence knowing your satisfaction is protected with the same vigilance as our tactical gear.